Do you ship worldwide? What is the shipping fee?

Yes. We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
If you happen to be located in one of those countries we will contact you.

We offer free shipping for orders over $149, Fast global delivery, best service, best products, Only for you.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

How long does shipping take?

Production time is: 5-10 Days

• US Delivery Time: 1 – 2 Weeks
• Canada Delivery Time: 2 – 3 Weeks
• Europe Delivery Time: 2 – 3 Weeks
• International Delivery Time: 2 – 3 Weeks

* All orders are shipped with tracking.
* Days stated are calculated as business days.
* All Paypal pending orders need 1 more week for verification and processing.
* When it’s the high peak of demand forlogistics / holiday / festival / disaster / strike / demonstration… it will be slower according to the incidents which we can not control.

Do you provide tracking information?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Returns

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Item(s) must be returned together with proof of purchase.

Refunds (if applicable)

Our policy lasts 7 days from arrival date. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@animevibekicks.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@animevibekicks.com .. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

Wrong product shipped
Please send some pictures as proof, which include:

• Picture of the wrong sneakers you received
• Picture of the shipping label.

Size issue
Please send the picture as proof:

• Picture of the shipping label.
• Photo measure the size of the product with a ruler.
• The tag size on the outsole
• The length of the insole measured by a ruler
• Picture of the product you received

Broken/ Damaged items:
Please send some pictures as proof, which includes:

• Picture of the broken item
• Picture of the shipping label.

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

At Christmas & New Year Season please make sure to choose the right shipping option.